Store Policy
Because We Care
We founded Rez Apparel SA with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
•••Your information is safe with us as we won't share it with anyone.
•••All your information is confidential with us.
Our Story
Style. Design. Service
Shopping online has never been more rewarding. Our selection of fashion goods includes stunning pieces for every occasion, size or budget. Our retail experts go far and beyond to create our breathtaking, creative collections, and our customer service team will make sure that your expectations are not just met, but exceeded.
Thanks to our innovative and service-oriented approach, Rez Apparel SA has been highly successful since day one. Browse our site and get in touch if you need any assistance. Happy shopping!
Contact Us
Questions, comments or special requests? Get in touch today, we’re happy to help.
Pallo Jordan Cres
Phalaborwa, 1391
South Africa
0783523582
Returns and Refunds
Returns are accepted within 30 days of purchase.
RETURNS: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include: • Gift cards• Downloadable software products• Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
REFUNDS: (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at rezapparels01@gmail.com.Sale items: (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES: (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rezapparels01@gmail.com and send your item to: 351 Foskor Zone D, Namakgale Phalaborwa Limpopo 1391.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING: To return your product, you should mail your product to: 351 Foskor Zone D, Namakgale Phalaborwa Limpopo 1391.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over R500, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.
